Privacy Policy
We are Sora Vibes Ltd., based in London, United Kingdom. This privacy policy explains how we collect, use, protect, and share your personal information when you interact with us through our website (sora-shop1.myshopify.com), our social media channels, email, or any other communication method.
If you have any questions, you can reach us at support@soravibes.com.
What Information Do We Collect?
When you visit our website, create an account, or place an order, we may collect the following types of information:
Information you provide directly: Your name, email address, billing and shipping addresses, phone number, and payment details when placing an order. We also collect any messages or enquiries you send to our customer support team.
Information collected automatically: When you browse our website, we automatically receive your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other browsing behaviour data through cookies and similar technologies.
Order information: Details of the products you purchase, order history, delivery preferences, and any returns or exchanges you have made.
How Do We Use Your Information?
Sora Vibes Ltd. (and trusted service providers acting on our behalf) use your personal information for the following purposes:
- To process and fulfil your orders, manage payments, and arrange deliveries
- To communicate with you about your orders, including shipping updates and customer service enquiries
- To verify your identity and prevent fraud
- With your consent, to send you marketing emails about new products, promotions, and updates
- To personalise your shopping experience and show you relevant product recommendations
- To analyse website traffic and improve our website performance and user experience
- To comply with legal obligations and protect our rights
Marketing Communications
We may send you promotional emails if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at support@soravibes.com.
How Do We Share Your Information?
We use trusted third-party service providers to help us run our business. These providers process your data on our behalf and only to the extent necessary to deliver their services to us. Our key service providers include:
| Service Provider | Purpose |
|---|---|
| Shopify | E-commerce platform, website hosting, and order processing |
| Google Analytics | Website traffic analysis and performance insights |
| Google Ads | Targeted advertising |
| Facebook/Meta Pixel | Advertising measurement and audience building |
| Cloudflare | Website performance and security |
We do not sell your personal information to third parties. We may disclose your information if required to do so by law, or if you violate our Terms and Conditions.
How Do We Protect Your Data?
We take reasonable precautions to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed. All data transmitted through our website is encrypted using HTTPS. Payment information is processed in compliance with PCI-DSS standards. While no method of electronic transmission or storage is completely secure, we follow industry best practices to protect your data.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.
Your Rights
Under applicable data protection laws (including the UK GDPR), you have the following rights regarding your personal information:
- Right to access -- You can request a copy of the personal data we hold about you.
- Right to rectification -- You can ask us to correct any inaccurate or incomplete information.
- Right to erasure -- You can request that we delete your personal data in certain circumstances.
- Right to restrict processing -- You can ask us to limit how we use your data.
- Right to data portability -- You can request your data in a structured, machine-readable format.
- Right to object -- You can object to our processing of your personal data, including opting out of marketing communications.
- Right to withdraw consent -- Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at support@soravibes.com.
Age of Consent
By using our website, you confirm that you are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18.
Changes to This Policy
We reserve the right to update this privacy policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this page periodically.
Contact Us
Sora Vibes Ltd. 12 Bloomfield House, Riverside District, London, UK Email: support@soravibes.com
