Privacy policy

We are Sora Vibes, based in Hong Kong. You can always reach us at care@soravibes.com.

This notice explains how we collect, use, and protect your personal information, and what rights you have over it. It applies whenever you interact with us — online at soravibes.com, via email, social media, or events.

What we collect

We may collect:

• Your name, contact details, billing/delivery addresses, and email.
• Purchase and order history.
• Browsing activity on our site (like what you put in your cart).
• Communication and marketing preferences.
• Location data (if your device allows).
• Correspondence with our support team.

For market research or product testing, we may also ask (with your consent):

• Body measurements, age, and gender identity.
• Relationship status or reproductive milestones.

How we use your data

• To fulfill your orders and provide customer support.
• For fraud prevention and identity checks.
• With your consent, to send marketing updates and offers.
• To improve products through research and anonymized feedback.
• To comply with legal obligations.

Age of consent

By using our site, you confirm you are at least 18 years old.

Security

Our website is hosted by Shopify, which encrypts your data with HTTPS. Sensitive info like credit card details is encrypted to PCI-DSS standards.

Your rights

You have the right to:

• Access the data we hold about you.
• Request corrections.
• Withdraw consent or object to marketing.
• Request deletion of your data (in certain cases).
• Ask for your data in a portable format.

Contact us at care@soravibes.com to exercise these rights.